At Glasswall, we are doing things a bit differently. Good different. And we’re not just talking about it; we’re walking the walk. The amount of learning, growth, progression, and positivity that we are experiencing right now makes the team excited and privileged to be here and be part of our evolution.
We are on the hunt to add exceptional talent to our team - the next generation of talent who will be as excited as we are by modern thinking, ways of working and engineering practices. There’s a lot of cool things happening here coupled with incredible opportunities for learning, contribution, ownership and delivering world-class products that genuinely make handling digital documents safer for all.
A big part of our culture is openness, transparency, and diversity. We are striving to publish more of our work to the broader community and have closer engagement and collaboration with our customers and partners. We aim to find diverse and talented individuals from all walks of life and previous industry experience. Bringing different perceptions to the work we do; we believe we do it better. We have recently established an Organisational Health Committee and a Women In Tech group to better support openness, transparency and diversity here at Glasswall. We are constantly improving employee engagement in a hybrid and global working environment.
The talented candidate will join our growing DevOps team, interacting closely with the product engineering, customer success and sales teams. Key focuses are the build and release management of our software, delivering successful implementations of our solutions for our customers (who are predominantly US defense and intelligence organisations), ensuring they can integrate and host our products within their own high-security environments. This will require the individual to be eligible to obtain Secret and Top-Secret US security clearances. The candidate will also be supporting the high availability of our cloud-hosted platforms.
Given the nature of this role, candidates with strong software development and automation skills are required. Along with talents for cloud infrastructure, communication, collaboration and stakeholder management.
Role & Responsibilities
A mix of engineering, operations and customer success:
- Enable successful solution delivery and deployment into customer environments.
- Deployment, integration, and operations
- Be a key participant for managing, building, and releasing software
- Be a key partner for our customers.
- Be an interface between our DevOps team, our Customers and our Sales and Customer Success team.
- Incident investigation and supporting customer success.
- Stay current on advancements in DevOps toolchains and influence adoption across enterprise
- Develop robust scripts to automate DevOps functions, source code checking with continuous integration, automated test tool configuration, application topology configuration, automated deployment and proactive environment monitoring & management.
- Be part of a team of collaborators focusing on internal and external client satisfaction, efficiency and flawless execution in the OLA’s and SLA’s we have with other internal teams
- Involved in strategic planning as an SME representing operations
- Promote effective feedback loops from our solutions and their customer operations
Requirements
- Active TS/SCI clearance
- Azure DevOps or similar
- CI/CD, Automation, GitOps
- Strong communication and listening skills
- Effective stakeholder and expectation management
- Experience with at least one PCP, i.e. Azure, AWS or GCP
- C#, Golang, Python (or other language) and a good understanding of software engineering
- Broad knowledge of Linux and Windows Operating Systems and associated scripting (i.e. Bash and Powershell)
- IaC - Terraform, CloudFormation
- Observability basics - i.e. monitoring, traces, logging, metrics, events
- Agile Methodologies
- Highly effective stakeholder communication and collaboration
- Solid understanding of observability - i.e. monitoring, traces, logging, metrics, events
- Enthusiasm to learn and grow in the exciting field of DevOps
As a senior team member, you are expected to be the SME in one of the following areas:
- Infrastructure - e.g. VMs, Container platforms, IaaS/PaaS cloud services
- Networking - e.g. Cloud networking (VNets, NSGs), Proxies, Firewalls, ICAP
- CI/CD - e.g. YAML pipelines, build and release infrastructure mgmt
- Operations - e.g. Monitoring - MELT (Metrics, Events, Logs, Traces), ITIL/ITSM
We encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow, and in return, you help us grow into a stronger, more inclusive organisation.
Salary and benefits
- Glasswall offers a competitive salary, commission and incentives package.
- Benefits include life insurance, critical illness cover and employer contributions to private health care plan and employer pension contribution to company 401k plan.
- 25 days PTO.
- Flexible and remote working options.
Application process
Interested candidates, please visit http://careers.glasswall.com/ to apply.
Reference materials
Glasswall website: glasswall.com
Glasswall blog: glasswall.com/blog/
Try CDR: glasswall.com/trycdr/