Cloud Support Engineer at Glasswall

At Glasswall, we do things differently.  Good different. And we’re not just talking about it; we’re walking the walk.  The amount of growth, progression, learning and positivity that we are experiencing right now is extremely exciting. 

We are now seeking exceptional talent to add to our team. The next generation of talent who will be as excited as we are by modern thinking and ways of working.  Integral to our culture is openness, transparency, and diversity.  We aim to find talent from many walks of life.  We believe that bringing different viewpoints and experiences to the work we do means we will continue to do it better. 

Come and join Glasswall.  We are a leading British cybersecurity success story and have big ambitions for the future ahead.  A leader in the field of Content Disarm and Reconstruction we are currently recruiting a key hire to join our team. 

This role is within the "Glasswall Engineering" department in the "Corporate IT Team" reporting to Glasswall's “IT Team Lead”. The “Cloud Support Engineer” is responsible for working closely with the business and fellow engineers to implement and maintain critical infrastructure elements as well as day to day support to meet our operations present and future business needs. 

You will be deeply involved in technology and engineering projects,  and a key member of a multidisciplinary team focused on delivering high-quality results, innovating and identifying key areas for improvements.

Cloud Support Enginneer 
 

Duties and Responsibilities

• Owner of key IT issues: lead on research, diagnosing, troubleshooting, and identifying solutions to resolve IT issues.
• Manage the IT support Helpdesk queues.
• Responsible for standard procedures for escalation of unresolved issues to the appropriate internal teams.
• Maintain and build Laptops, Desktops.
• Maintain inventory and asset tracking.
• Maintains Cloud Platforms (such as AWS, Azure, GitHub. Docker).
• Participate as well as lead on select infrastructure projects.
• Process all support requests (1st, 2nd, 3rd line support) within SLA and following procedural requirements. 
• Point of Contact for escalation for 1st line support. 

Tech Stack Requirements

• Azure Active Directory
• Intune, MDM, Endpoint Security & Management
• AWS
• Office 365
• Exchange Online
• Azure Cloud infrastructure
• CrowdStrike
• VMware
• Project Management
• Automation
• PowerShell Scripting

Skills and Experience Required 

• 2-3 years’ experience providing IT support 
• Experience with at least one Cloud Platform (Azure,AWS,GCP)
• Ambitious with a strong drive to succeed.
• Coachable, hardworking, and able to learn quickly.
• Excellent communication and interpersonal skills, both written and verbal.
• Willingness to learn and embrace new solutions
• Project management experience is a plus

Salary and Benefits 

• Glasswall offers a competitive salary and incentives package. 
• Benefits include private health care and pension contribution. 
• We offer flexible and remote working options
  
   

Application process 

This position is based in the UK, proximate to our office in the Greater London area. 

Interested candidates, please visit http://careers.glasswallsolutions.com/ to apply.

Reference materials:

Glasswall website: www.glasswallsolutions.com 

Glasswall blogs:

• Corporate Blog: https://glasswallsolutions.com/corporate-blog/
• Engineering Blog: https://medium.com/glasswall-engineering
• Job's Blog https://medium.com/glasswall-engineering/were-hiring-calling-senior-systems-administrator-3b028391fe61